I am working in the call center or BPO industry for two years presently. I never imagined that I will be working in this industry yet here I am. My younger sister has been convincing me even before to try it. I have been adamant and equally reluctant because of the negative notions and feedback I’m hearing about it. I don’t want to work in a deviant working schedule as well so I continue to pursue a career in the education industry. I worked as an online ESL teacher for 9 years. This is still my first love and perhaps I would be able to continue teaching again in the future. I decided to change my career path because of health issues. The previous company that I worked with was located far from my place. I have to commute for about 3 hours to arrive on time. I could not stand the traffic anymore and it was really stressing me out. I had health concerns that being stressed is a big no-no. It was one reason that I chose to look for a job nearby and here I am. The company I am working with presently is just a 15-minute drive from our house. Proximity wise compared to my previous job locations. I can go home early and do other things. I can spend some time with my hobby which is arts and crafts (will be posting about it soon) and of course spend more quality time with my family. Plus, I now enjoy two days rest day and still can squeeze other errands, chores, and activities. How fantastic!
I started working as a Customer Support Representative in 018 Manila, a New Zealand directory service. It has been with the company for 10 years and just months ago that the partnership ended. As we all know, people nowadays have more means to access the internet compared from 10 years ago. Technology competencies and accessibility to online information caused the dramatic decline of the business although it was still up in the game. However, they decided to have it locally and outsourcing employees overseas is no longer an option. It was an amazing one year and 11 months of experience for me to be able to work with awesome and diverse people. It was my stepping stone to adequately understand and have a new perspective in this kind of work. I owe my knowledge and acquired skills to the exemplary embodiment of the company’s working principles. My journey has just started and after my first stint in 018 Manila, I am now with another account and will be starting the training by Wednesday, October 16th. We actually started a month ago in this said account and was assigned a different task. This time though we will be trained to be a Technical Support Representative. I’ll post more on the details about this next time.
“If somebody offers you an opportunity but you are not sure you can do it, say yes – then learn how to do it later.” – Richard Branson